Your mission
As a (Junior) Customer Support Manager, you will be part of our Customer Support team and take care of our German apps, ensuring a smooth and satisfying user experience.
Your tasks will include:Serve as the first point of contact for our users, representing our brand with clarity and empathy
Handle all user communication exclusively via web forms, ensuring fast and accurate responses
Monitor and enforce compliance with internal guidelines to maintain a high-quality community environment
Collaborate closely with other departments to optimize workflows and improve processes
Track your own performance, manage your workload, and prioritize tasks effectively to meet internal goals and quality standards