Support Agent

What You’ll Own

• User Assistance: Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions.

• Issue Resolution: Deep-dive into technical issues to find solutions that help users continue enjoying their gaming offers.

• Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals.

• Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience.

• Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product.

• Experience: Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness; Experience in mobile gaming and player support is a big plus.

• Language: Advanced proficiency in written and spoken English.

• Technical Interest: A genuine interest in technical support environments and the mobile gaming industry.

• Mindset: A proactive, solution-oriented approach with the ability to manage tasks independently.

• Tools: Familiarity with helpdesk software like Zendesk is a strong plus.

If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English, we’re excited to meet you!

• Location: 100% Work from Home (must be based in Metro Manila).

• Shifts: Full-time (40h/week, Mon-Sun) on rotating shift roster. To maintain 24/7 support, night shifts are scheduled on a rotating basis across the team. Overtime hours may also be required based on business needs.

• Public Holidays: Working on public holidays may be required on an as-needed basis.

• Equipment: We’ve got you covered - all necessary work hardware will be provided.

• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.