Fraud Prevention Specialist (f/m/x)

This is a company built for growth.

When you join exmox, you're stepping onto a global, highly competitive playing field, solving real problems in environments that push you beyond your comfort zone. We move fast, cut the noise, and focus on what actually matters, because in our industry, speed wins.

With 50M+ platform downloads, we’re rapidly scaling one of the most exciting innovations in mobile gaming: a rewarded user engagement and acquisition platform that helps players discover, and engage with games they enjoy - creating lasting value for both players and gaming studios.

You will join a collaborative team of fraud agents based in the Manila area, working closely with our Germany-based internal fraud team to maintain a secure, high-standard experience for our global community. 

What You’ll Own

• Account & Payout Reviews: Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity.

• Risk Mitigation: Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks.

• Cross-Team Collaboration: Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets.

• Pattern Detection & Feedback: Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes.

• Data Integrity: Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail.

• Continuous Learning: Develop a deep understanding of our products, payment flows, and emerging industry fraud methods to quickly adapt to new trends and tools.

• Experience: Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations; Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus.

• Analytical Mindset: Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks.

• Language: Advanced proficiency in written and spoken English.

• Tools & Tech: Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes.

• Work Style: An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team.

• Industry Interest: A genuine interest in online platforms, digital products, and the mobile gaming industry.

• Location: 100% Work from Home (must be based in Metro Manila).

• Schedule & Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT. Public holidays may be required on an as-needed basis.

• Overtime: Overtime hours are possible and fully compensated.

• Equipment: We’ve got you covered - all necessary work hardware will be provided.

• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.

• A highly ambitious environment with a clear goal: Work with driven people who challenge each other openly and take full ownership at a company that prioritizes growth, performance, and impact to compete at the highest level and win.

If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English, we’re excited to meet you!

• Speed is the feature. Speed beats rocket science. We move fast, test fast, and multiply our pace with AI, because action creates information and small wins compound. A fast failure is a lesson we learn from, a slow one is a problem we can't afford.

• Focus on the essential. Done is better than perfect. We stay focused on what actually moves us forward and protect people's time from anything that doesn't. We're direct in how we communicate too, no rambling, no unnecessary detail.

• See it. Own it. Solve it. The first to see it is best placed to fix it. We're not a place for comfort, we're a place for doers. "Not my job" isn't in our vocabulary, if you spot something, you help make sure it gets solved.

• Respect others. Trust multiplies. Respect is non-negotiable. We disagree with ideas, never with people. Trust here is built the same way it is anywhere, through consistency, a thank you, a moment of listening, and owning your mistakes.